Customer Relations Specialist
Customer Relations Specialist
Cirencester
Permanent
£28,000 - £31,000
Customer Relations Specialist required by well established company who are a leader in their industry. The successful Customer Relations Specialist will be responsible for complaints handling and reporting, ensuring compliance to industry standards.
Main Duties – Customer Relations Specialist
- Ensuring that complaints are recorded accurately and investigated and resolved within the required timeframes.
- Requesting additional information when required
- Assisting with the collation of evidence in response to queries and submitting responses.
- Attending meetings and taking minutes
- Analysing trends and identifying areas for improvement and providing management information.
- Undertaking call monitoring for training and continuous improvement.
- Ensuring that complaints processes are adhered to across the business.
The ideal candidate will be able to demonstrate the following: Customer Relations Specialist
- A background within a similar role handling complaints, ideally gained in a Financial Services or equivalent environment.
- Able to work well as part of a small team
- Excellent communication skills with the ability to influence others
- Able to thrive in a fast paced environment with changing priorities
- The ability to work to deadlines.
What we can offer – Customer Relations Specialist
- Enhanced Pension
- Bonus scheme
- Private health cover
If you are already a Operations Assurance Advisor, Dispute Resolution Officer, Complaints Handler you may also be suitable for this role.
Please contact Anna Hinton 01453 829521 anna.hinton@omegaresource.co.uk
Omega is an employment agency specialising in opportunities at all levels within the Engineering, Manufacturing, Aerospace, Automotive, Electronics, Defence, Scientific, Energy & Renewables and Tech sectors.

